Refund Policy

1. Scope

This Refund Policy applies to all paid transactions for the ECCO service (the "Service") provided by Wrxlabs Co., Ltd (the "Company"). It mirrors Section 7 of our Terms of Service and is provided as a standalone page for ease of access.

2. Subscription Plans (Basic / Pro)

1. Within 14 days of payment, you may request a full refund regardless of usage. Submit your refund request from My Page; the full payment amount is refunded to your card and any granted credits are revoked.
2. After 14 days from the payment date, refunds are no longer available. Canceling stops auto-renewal on the next billing date; credits already granted remain usable until the end of the current billing period.
3. You may cancel anytime from My Page.

3. Prepaid Credits

1. Prepaid credits may be refunded in full within 14 days of purchase, regardless of usage. Submit your refund request from My Page or via support@nextplay.run.
2. Prepaid credits are valid for 1 year from the top-up date. After 14 days from purchase, refunds are no longer available, and credits remain usable freely within the 1-year validity period. Unused credits automatically expire after 1 year.

4. Trial Credits

Welcome credits granted upon account creation are promotional credits provided without payment, and are therefore non-refundable.

5. Failed Renewal Payments

If a subscription renewal payment fails (card declined, expired, etc.), the subscription transitions to “past_due” and credits already granted in the prior period remain usable.

6. Refund Request Procedure

1. Subscription refunds: Within 14 days of payment, request a refund directly from My Page → Subscription → Request Refund.
2. Prepaid credit refunds and other inquiries: Email support@nextplay.run with your payment details (order number, payment date).
3. Processing time: Refund requests are forwarded to the card issuer within 3 to 5 business days. Actual settlement to your account may take an additional 7 to 14 business days, depending on the card issuer's policy.

7. Contact

All refund and policy questions should be sent to support@nextplay.run.